How Healthy BI Pro Helped a Growing Pediatric Practice Attract More Families and Boost Retention

Case Study: Longwood Pediatrics LLP

Background

Longwood Pediatrics LLP is a respected, mid-sized pediatric clinic located in the Northeast. Known for its evidence-based care and strong physician-family relationships, the practice began to face new challenges: increasing competition from urgent care clinics, a growing administrative load, and a noticeable dip in retention among older pediatric patients.

To address these issues and prepare for growth, the leadership team turned to Healthy BI Pro, an AI-powered pediatric care platform designed to help practices enhance outcomes, increase efficiency, and deepen engagement with families.

The Challenge

Despite a growing community and strong reputation, Longwood Pediatrics noticed that new patient acquisition had plateaued. At the same time, adolescent patients—especially those between 13 and 18—were leaving the practice earlier than expected. Manual outreach campaigns and paper-based supplement tracking were draining staff time. The team needed a smarter, more proactive way to manage care and grow sustainably.

The Healthy BI Pro Solution

Healthy BI Pro was introduced to the practice with the goal of streamlining operations and improving patient engagement. Within two months, the platform was fully integrated into the clinic’s existing EHR and messaging systems. Staff were trained on how to use the platform’s intelligent pediatric planning tools and automation features.

Longwood Pediatrics used Healthy BI Pro to:

• Launch AI-powered outreach campaigns to remind families of upcoming checkups, seasonal health needs, and developmental milestones.

• Deliver customized pediatric plans focused on nutrition, activity, and sleep for each patient.

• Track supplement recommendations and parent follow-through in one unified dashboard.

• Identify patterns of adolescent disengagement and target them with personalized messaging and education.

• Reduce manual outreach by automating common tasks like scheduling reminders and post-visit follow-ups.

Results

Within 90 days of implementation, Longwood Pediatrics saw a significant increase in monthly new patient registrations, largely due to stronger online engagement and word-of-mouth referrals. Retention among older patients improved markedly, and the time staff spent on manual outreach was reduced by more than 80%.

Physicians reported higher satisfaction due to fewer administrative interruptions, and families appreciated the personalized health plans and proactive communication. The clinic also noted improved continuity of care and increased follow-through on supplement plans and developmental screenings.

Conclusion

For Longwood Pediatrics, Healthy BI Pro became more than just a digital tool — it became a growth engine. The platform helped the clinic connect more meaningfully with families, deliver higher-quality care, and run more efficiently. With Healthy BI Pro in place, Longwood Pediatrics is now positioned to scale its services and maintain lasting relationships with the families it serves.